GalaxyLamp.com | Returns & Warranty Policy
December 27, 2022 2023-06-04 23:30GalaxyLamp.com | Returns & Warranty Policy
Returns
We accept refunds within 14-days of delivery (proof of purchase required). All returned products must be returned in its original condition and must NOT have been used or opened. Used products will not be accepted.
If you decide to return your product, you are liable for the return postage and responsible for the safe return of the product to us, and will also be subject to a 10% restocking fee.
- Any returns must be discussed and authorized by our customer service in advance. We will then provide return instructions after our customer service has authorized your return application.
Please contact us if you wish to return your product.
- Any returns must be discussed and authorized by our customer service in advance. We will then provide return instructions after our customer service has authorized your return application.
Please contact us if you wish to return your product.
Warranty
To submit a warranty claim, you’ll need to take the following steps:
Warranty claims may take 5-10 business days to process. All claims must be made via our contact form. Our warranty group will provide you updates by email and may request more information as needed. If appropriate, we will ship a new item using USPS or UPS, and tracking information will be provided once it is available.
Note: This warranty is for replacement of product only, which means that if approved, we will ship a new product that is the same model as originally purchased. We are unable to offer repairs, refunds, credits, or exchange for different models or products.
Our one-year warranty includes coverage for defects and function under normal conditions. The warranty does not cover lost or damaged charging/power cables, damage caused by abuse, misuse, or abnormal external conditions. Claims of dissatisfaction not related to proper function are not covered.
The warranty covers the unit in North America only. Taking the unit out of the country voids the warranty. Disassembling the unit in any way, voids the warranty.
